I have never been to a hotel that cared less about their guests.

The breakfast buffet is my favorite, So go try the Seasons Buffet at Mohegan, you'll never forget it. If anyone wants a really phenomenal hotel experience and the best buffet that we've ever had in our lives, you must go to Mohegan Sun. Are Kiosks that expensive that MGM can't afford to put Kiosks at convenient locations all over the casino? All in all my opinion of MGM Grand Springfield has taken a nose dive. Today we couldn't find them at all and were told on the way out, they were moved again, across the other side of the casino entirely, about as far from the entrance as they could possibly be. But they moved them halfway across the casino. Of course you have to swipe your MGM card to get the free stuff or drawing entries.

They used to be located right off the elevator as you enter. I don't know why they're even there, maybe for late night diners. There are two restaurants on the other side of the casino and in all the times I've been to MGM neither of them has been open. 'Everything looks so disgusting, this place should be ashamed' to which she replied 'I only work here'. It's really unappetizing and the couple in front of me (there was nobody else in line there) were complaining and the man told the girl behind the counter. Then there's one that sells a bowl of taco ingredients, including two types of refried beans. There's another option for hamburgers and a 'Noodles' which has sort of Asian food. The food venues are sparse,there is sort of a 'food court' where you can get a lobster roll for 19.95 and hopefully the roll won't be soggy wet or the lobster tough from sitting in a heating pan for hours. They took out a whole lot of machines so there's some empty floor space where there used to be rows of machines. But we went today, and we're finding every time we go that the casino is going down. MGM gives each of us quite a bit of 'free' play money so we've been regulars there for six months.

The casino itself, being in the city, has a smaller footprint so it's easier to get around for people that are elderly or just have bad knees like I do. Our first trip to MGM was great, we had fun, won some money, had a lobster roll. My husband and I live in Ct., and our usual casino is Mohegan Sun, sometimes Foxwoods.

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